Designs will not go to production unless you explicitly approve. Delay in approval will cause delays in in delivery.
Choice OMG will not be responsible for errors if the customer has approved proof or if the client has indicated that the order goes to production without proofing upon order.
Choice OMG will make every effort to ensure that proofs are free of any grammatical and spelling errors before supplying them to the client. You agree that it is your responsibility to thoroughly review their proofs and ensure no errors in the text. You agree that Choice will not be held liable for any errors in the final product.
Choice OMG may use licensed images in custom designs. You agree that Choice, its employees, and suppliers are not liable for any damages, costs and expenses, including reasonable legal fees, arising out of - or are related to issues, copyright, or trademark infringement.
Where colour matching is a priority, the client shall provide or choose an appropriate Pantone colour code and request a colour proof before production. You must ask for any colour requirements or proofing upfront. Because of the differences in certain pieces of equipment, paper stocks, inks, and other conditions between colour proofing and production, a reasonable variation in colour (2 – 5%).
Claims for defects, damages, or shortages must be received from the client by email within five (5) business days after delivery. Failure to make such a claim within the stated period shall constitute irrevocable acceptance of the product and an admission that they fully comply with terms, conditions, and specifications.
A request to cancel the project must be received by email and confirmed by Choice two (2) business days before scheduled printing. Choice OMG will charge for the number of hours accumulated or the cost incurred for all work performed.
The design time stated in the initial order is an estimate only. This time may vary with new or changing information, artwork, or material. Each session of edits/artwork changes is subject to a minimum design charge of one (1) hour at the hourly design rate. If there is an anticipated cost increase, we will inform you in advance. You will be allowed to accept the increase or accept the work as-is.
To keep the cost the same as the estimated rate, send all conceivable design requirements upfront and do not add new requirements after each design iteration. You are not charged for corrections made due to mistakes by Choice before the final approval. The design consultation is to be considered work performed.
When a project deadline is moved to an earlier date (before the estimated deadline), all additional costs are your responsibility.
A minimum fee of 20% will also be applied as a 'Rush Fee.'
Design proofs that are required faster than the posted first proof date are also subject to an additional fee of 20% of the Design Portion of costs. Rush design orders are subject to the discretion of the Design Manager.
All quotes are valid for five (5) business days from the quotation date and may not include taxes.
We will only keep your products for 14 days. If you don't pick up your product or if you don't store the files, we will discard them without a refund. We are not backing up or holding your property for you.
Example 1: A logo design from 2010 was requests in 2012. This customer expected us to have it on file and to re-send it. We do NOT accept this responsibility. We don't mind checking, but this is not a reasonable expectation, rather it would be a favour or a billable service.
Example 2: A large print order of 20 boxes was not picked up for three months. This customer requested that we ship the cards to our office and intended to pick them up from us. We had large boxes in our work place that we worked around for months. This is NOT acceptable. We didn't think to ask this client how long they intended to keep the boxes at our location and we are not setup as a storage facility. We don't mind discussing these things in advance and would love to accommodate.
Example 3: Spelling mistake on last name was not noticed on business card order. This kind of thing happens all the time. Our designers rely on the proofing process to ensure no mistakes have been made. If there is an approved proof, and the final print reflects that proof, then you pay for it. However, we have made a mistake where we sent the wrong file to print so the proof did not reflect and only in this case then YES we will re-print at no cost to you.
Allow ±2% difference for the finished product size.
Allow ±5% difference in the digital colour variance.
Printed proofs are billable at the current rate.
Prices, specifications, and promotional offers are subject to error, cancellation, substitution, and change by Choice at any time without notice.